State Farm® Insurance Agent Vivian Suarez
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ileana Wiesler
November 14, 2024
"It is difficult these days to find someone who is willing to take the time to listen and help. Jessica Coker has been fantastic! Always returns my calls when she says she will. She listens and has been very helpful. If you ever need help ask for her!"
Stephane Merot
November 8, 2024
"Kasey is absolutely amazing in customer service and was able to answer all my questions and advise. The best! Thank you Kasey."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
HOWARD Newman
November 7, 2024
"I have just finished working with Jessica Coker. Jessica is an all star, efficient and professional insurance agent to deal with. What a pleasure for me in today’s world. Jessica made great suggestions in my situation and they were 100%. I give Jesica Coker a A+ rating. When I move and buy my next place Jessica Coker will be the reason I continue to do business with the Vivian Suarez agency. Howard Newman"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Cesar Feliz
October 25, 2024
"Be careful. I found a lower auto insurance rate with a different company, and I requested a cancelation of my policies from this agency. That was two weeks ago and nothing has been done. I have called several times and when I'm lucky enough to get through to someone they tell me that an agent will call me back, but they never do. Ok, I finally got a resolution to my issue. To be fair, the agent was professional and courteous during the actual interactions. I believe this agency may be an option when my insurance needs change in the future."
"Your feedback is valued, and we appreciate the 4 stars. Thank you for choosing State Farm for your insurance needs."
Vera Gibbons
October 18, 2024
"Insurance is complicated (!) but Jessica Coker patiently explained everything I needed to know in great detail, priced out various options, and even explained things over again when I was still confused ;) ! I now feel comfortable that I got the coverage that best suits my needs. Great customer service."
"Hi Vera, Thank you so much for your kind words! We're thrilled to hear that Jessica Coker was able to guide you through the complexities of insurance and help you find the coverage that fits your needs. Providing excellent customer service is our priority, and it's wonderful to know you felt supported throughout the process. If you have any more questions in the future, please don't hesitate to reach out!"
Sheila Apolinario
October 16, 2024
"I initially switched to State Farm from GEICO because I was getting a much better deal and the agent, Carlos, was super helpful. I have remained at State Farm despite a few setbacks, because of the excellent customer service from agent Amy. I appreciate that she followed up consistently on an issue that we had and kept me informed. New Service Manager, Kasey, has also been SUPER helpful and provided lots of valuable insight about my policy."
"Thank you for sharing your experience with us! We're thrilled to hear that Carlos was super helpful. We're also delighted that you've remained with us due to the excellent customer service from Amy. Providing top-notch service and keeping our customers informed is always our goal. If there's anything else you need, please don't hesitate to reach out. Thanks again for choosing Vivian Suarez State Farm Agent!"
Gina P
October 15, 2024
"The best decision I made today was to call and speak with Jessica Coker to review my home owners and car insurance policies. She was extremely helpful and took the time to educate me on the various options for each policy. I'm definitely a happy customer! Thanks again Jessica!"
"Hi Gina, Thank you for your positive feedback! We're thrilled that speaking with Jessica Coker was a great decision for you. Your satisfaction is important to us, and we'll make sure to pass along your kind words to Jessica. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing our services and for your valuable feedback!"
E Logan Harkins
October 5, 2024
"My experience today with State Farm was exceptional. Art was professional and personable. He patiently took time to give me a clear explanation to each question about my options with State Farm auto insurance. The quote, I got for the exact same coverage, was hundreds of dollars less than my current insurance. Art made me feel like a valued customer and I will recommend State Farm, and Art in particular to anyone looking for excellent customer service, and great coverage. After researching other auto insurance companies, I decided to get my auto policy with State Farm because not only was Art's customer service and professional manner great, and his effort to get me the best rate, but he provided the same specific coverage I had with another company for several hundred dollars less. I am very please with State Farm."
"Hi Logan, Thank you for sharing your exceptional experience with State Farm and Art! We're thrilled to hear that Art provided professional and personable service, taking the time to patiently explain your options. It's wonderful that you received a significantly lower quote for the same coverage compared to your current insurance. We appreciate your recommendation and are delighted that Art made you feel like a valued customer. If you have any further questions or need assistance in the future, please don't hesitate to reach out."
Erick B
October 4, 2024
"Art was super nice and attentive in giving me the best offer I can receive for my insurance on my Tesla! Thank you so much Art!"
"Hi Erick, Thank you for taking the time to share your positive experience with Art! We are thrilled to hear that he was able to provide you with excellent service and find you the best insurance offer for your Tesla. We will be sure to pass along your kind words to Art and let him know how much you appreciate his attentiveness and assistance."
Imelda Noethig
October 3, 2024
"Vine a ésta oficina buscando una excelente compañía de seguros de autos y me encontré con Paola Torres quien me atendió y tuve una magnífica experiencia, élla se tomó el tiempo para explicarme con detalles todo lo relacionado a mi póliza y me ayudó a obtener el mejor precio. Yo la recomiendo sin dudarlo. Muy agradecida."
"Hola Imelda, ¡Gracias por compartir tu experiencia! Nos complace saber que tu visita a nuestra oficina fue satisfactoria y que Paola Torres pudo brindarte un excelente servicio. Nos enorgullece saber que se tomó el tiempo para explicarte todos los detalles de tu póliza y te ayudó a obtener el mejor precio. Agradecemos tu recomendación y estamos aquí para ayudarte en cualquier momento. ¡Gracias por confiar en nosotros!"
Shamara Daley
October 2, 2024
"Kasey Crivaro is the best agent he answered all questions and concerns 10/10 experience"
"Hi Shamara, Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a 10 out of 10 experience with our agent. It's great to know that Kasey was able to address all your questions and concerns effectively. We will make sure to pass along your kind words to Kasey and the rest of the team."
Wendy Alviar
October 2, 2024
"Paola me pudo ayudar de una manera muy amable y eficaz."
"Hola Wendy, ¡Gracias por dejarnos una reseña tan amable! Nos alegra saber que pudimos ayudarte de manera amable y eficaz. Apreciamos tus palabras y nos complace saber que tu experiencia con nuestro servicio fue positiva. Transmitiremos tus comentarios a Paola y al resto del equipo."
Robert Katz
September 26, 2024
"Agent Jessica Lechner is a pleasure to work with. Efficient and responsive who explains clearly the answer to the question. Highly recommended."
"Hi Robert, Thank you for taking the time to leave a positive review about Agent Jessica Lechner. I'm glad to hear that she was efficient, responsive, and provided clear explanations to your questions. I will make sure to pass on your kind words to Jessica. We appreciate your recommendation and look forward to assisting you again in the future."
marco z
August 14, 2024
"I called to try and lower my car insurance payment. I left a message which was never returned. I called a few days later and spoke to the receptionist who said all agents were in a training and that I would get a call the following day. I never got a call. After a week I decided to get car insurance elsewhere, and cancel my policy here. I called after 5 to cancel, so it went to their offsite reps and they said their systems were down and they couldn’t help me. I called again the following day and got a receptionist at the office who couldn’t help me cancel my insurance and said that an agent will call me tomorrow to cancel my insurance. This company will just keep raising your insurance and never assist you and my experience is proof of that."
"We deeply understand and sincerely apologize for the inconvenience and frustration you experienced while trying to lower your car insurance payment and cancel your policy. Your feedback is incredibly valuable to us, and we are wholeheartedly committed to addressing and resolving these issues for you. Please don't hesitate to reach out to our dedicated customer service team if you have any further concerns or need assistance. Your understanding and patience are greatly appreciated as we continue to strive towards enhancing our services and ensuring your satisfaction."
Peter Serrao
July 10, 2024
"Great customer service, personally recommend for auto coverage."
"Hi Peter, Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our customer service team. Providing excellent service and meeting the needs of our customers is our top priority. We appreciate your recommendation and are grateful for your support. If you have any further questions or require assistance with your auto coverage in the future, please don't hesitate to reach out. We're here to help!"
Jone Neiman
July 9, 2024
"Jessica just spent over an hour with me, helping me to understand what my coverage is and what each item of the coverage is for. She is absolutely amazing! She not only helped me understand, she also calmed me down and really spent the time listening to my needs and helping me make the best choices for myself. I am so very grateful for her!"
"Hi Jone, Thank you for sharing your wonderful experience with Jessica! We're glad to hear that she provided you with exceptional assistance and took the time to ensure you fully understood your coverage. It's great to know that she not only helped you make informed choices but also helped ease any concerns or anxieties you may have had. We appreciate your gratitude and will make sure to pass along your kind words to Jessica. If you have any further questions or need assistance in the future, please don't hesitate to reach out."
Chat Govindan
June 14, 2024
"Jess Lechner is amazing! From being responsive, knowledgeable, and willingness to help - cannot ask for a better person to assist with all insurance needs that they provide. I have home and auto with Statefarm and she everything to get me the best rate and coverage. High recommend, call and ask for Jess."
"Thank you for your glowing review of Jess Lechner! We're delighted to hear that she provided excellent service and assistance with your insurance needs. Being responsive, knowledgeable, and helpful are qualities that we strive for in our team. We appreciate your recommendation and encourage others to reach out to Jess for their insurance needs. If you require any further assistance or have any questions, please don't hesitate to contact Jess or our team."
Taki Lynn
June 6, 2024
"I truly appreciate the help that I received from Vivian Suraez Agency. Amy is truly a blessing to me. She is always being so helpful, kind and supportive. Thank you Amy❤️"
"You're welcome! I'm glad to hear that Amy from Vivian Suraez Agency has been so helpful, kind, and supportive."
Eduardo Marroquin
May 28, 2024
"Aquí no te aumentan el seguro a no ser que te accidentes claro está! Pero imagínate los otros seguros te dan precios bajos para que a los 6 meses te aumenten de $10 en $10 entonces primero cotiza aquí y después te darás cuenta de lo que te digo. Créeme ya tuve Geico, Allstate y Progressive. Y todos ellos te aumentan disimuladamente. Editado: Olvídelo ya me aumentó el seguro. Pero les dejaré las 5 estrellas porque son muy profesionales y atendieron bien.👍"
"Thank you for sharing your positive experience with Vivian Suarez State Farm team! Have a wonderful day."
Raynald Dolisca
May 23, 2024
"Very UNPROFESSIONAL & DISRESPECTFUL ,LIARS .. FLORIDAS A NO FAULT STATE BUT THEY FAULTING ME FOR SOME ONE ELSES MISTAKE IN RAISED MY PRICE THAN TRY TELL ME SOMETHING ELSE .. VERY Emotional WOMAN WORKS THERE ,PUT THE PHONE DOWN THAN CARRIED ON TALKING ABOUT ME TO EACH OTHER LAUGHING KEPT ME ON HOLD FOR 30 MIN & ROD HE FLAT OUT LIED TO ME & NEVER REVIEWED MY POLOCY OR CALLED BACK!! DESERVE NO STARS!! WOULD NOT RECOMMEND THEM ANY OTHER STATE FARM AGAENTS BESIDES THIS OFFICE PERIOD.. UNPROFESSIONAL TO THE FULLEST!!👎🏾👎🏾👎🏾👎🏾👎🏾"
Nancy Urban
May 21, 2024
"Not happy with my car insurance carrier, I did some research, and made an appointment at the State Farm office of Vivian Suarez. I went to her office with no expectations but was immediately impressed by how friendly and courteous her staff were. I intuitively knew I had come to the right place. I met with Rod who set me up with a new policy (better than the one I had). He was very knowledgeable and helpful. It was a relief to find this group. I know, if the need arises and I have questions or need help, they’ll be there."
"Thank you for choosing our office, and we look forward to continuing to serve you in the future. It's wonderful to hear that our staff was friendly and courteous, creating a welcoming atmosphere for you."
Patrick Leclerc
May 17, 2024
"Had issues with sudden price jump and Rod was very helpful and cordial. Great guy, ask for him! Thank you Rod"
"Thank you for your review! We're glad to hear that Rod was able to assist you with the sudden price jump. We appreciate your kind words and recommendation. If you have any further questions or need any more assistance, please feel free to reach out. We value your business and look forward to serving you again."
joubert frederic
May 17, 2024
"Jessi did a wonderful job. I would recommend her any time. Great service and professional office. She helped annswer all my questions."
"Thank you for your wonderful review! We're thrilled to hear that Jessi provided great service and helped answer all your questions. We appreciate your recommendation and are proud to have a professional office. If you need any further assistance, please don't hesitate to reach out. Thank you again for your kind words!"
Jessica Camacho
May 16, 2024
"Rod did a quote for my Tesla and he provided great service while doing so. I will be switching over as soon as possible when I come into town. He has done insurance for a lot of my relatives and he has always been very helpful! Thank you Rod"
"Thank you for sharing your positive experience with Rod! I'm glad to hear that he provided great service. It's wonderful that he has been helpful to not only you but also your relatives in the past. I'm sure Rod will be delighted to hear your kind words."
Steven Mejia
May 10, 2024
"Amy was super helpful knew exactly what she was talking about, made the experience very easy."
"Thank you for sharing your feedback! We're thrilled to hear that Amy was able to assist you effectively and make your experience easy. Our team strives to be knowledgeable and helpful, and we're glad that Amy exemplified these qualities during your interaction. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!"