State Farm® Insurance Agent Vivian Suarez

"Paola Torres gave me excellent service. Very professional, willing to solve the needs a client has. Thank you Paola, you did your best."

"I’m very happy with state farm Elis Hornung was very pleasant and very informative A+"

"I’ve had such an amazing experience with them as my car insurance company. Betsy, from day one, and her customer service has been outstanding, friendly, patient, and always willing to explain everything clearly. Anytime I’ve had a question or needed help, she responded quickly and made the process completely stress-free. They offer great coverage options at a really fair price, and I love how straightforward everything is. No hidden surprises, no runaround, just reliable service and people who genuinely care about their customers. Their claims process is smooth and efficient, and they truly go above and beyond to make sure you feel supported. It’s rare to find a company that stays consistent with good service, and that’s exactly why I’ve stayed with them. Overall, I highly recommend them to anyone looking for dependable, honest, and professional car insurance. They’ve definitely earned my trust and my 5 stars! 💯🚗✨"

"Keep in mind this office and possibly State Farm as a whole just expects you to read minds somehow. I mean at least that’s what they expected from me after CANCELLING MY POLICY WITHOUT A NOTICE WHATSOEVER. NO MAIL, NO EMAILS, NO CALLS, NO TEXTS, NOTHING. I was told they are not legally required to let me know that they are canceling my policy at all, so how am I supposed to know? Oh I don’t know, perhaps by getting pulled over for no insurance or better yet maybe getting into a car crash and finding out that way? Funny enough when I called and asked why my policy got cancelled the first CS agent told me “It doesn’t say here” and I was confused of course, so I asked her to check again and she said “underwriting reason” whatever that means. She then told me to call the person who opened up my policy, Ivan Samayoa Moreno, for more information who then told me that they made a mistake by providing the underwriting team the wrong information. Then he tried to sell me a new policy for $100 more monthly than my original premium; obviously that wasn’t gonna work because none of this was my fault. So he said okay let me see what I can do and called me back to tell me “oh yeah well underwriting cancelled your policy because of a claim about an incident that happened in 2023” where I was sandwiched in a car crash😃. I mean I’m not really sure how an accident that was not my fault, that happened when I was insured with a completely different company and that happened 2 years ago have ANYTHING to do with State Farm today. They knew about this crash, I mentioned it the day I opened my policy because I had no reason to hide it, they even contacted me again because they needed more information about it a couple weeks later which I was happy to provide. That was the last time they spoke to me. Until today when I found out I had been driving without insurance for god knows how long. All these calls are recorded in my dash cam, them admitting making a mistake but yet refusing to rectify it. This place and the people running it are all a joke. And from the looks of it communication is NOT part of their skills set based on their reviews."

"My girlfriend Rubí (who is 9 months pregnant atm) started a new policy back in August of 2025. She let them know she was involved in an accident in 2023 in which she wasn’t at fault being sandwiched between two cars. She sued the insurance of the driver that was at fault which was actually State Farm and was awarded a settlement. She provided all the information they requested and everything was approved, then she started her new policy. State Farm randomly cancels her policy with no reason provided, no notice or any sort of communication at all. They did not let her know with a call, an email, a letter or even a carrier pigeon. When I called this agency & spoke to the agent that started her policy, he told me that they mistakenly filed her response for the information they requested as “did not respond”. That obviously wasn’t true because he had record of it, he sent it in, and we had record of it. This agency knew the policy was cancelled but didn’t want to reach out due to the shame of being so negligent and not following up with State Farm itself. They had a pregnant woman driving without insurance while knowing so. They did not want to rectify it and I truly don’t think they understand the severity of the situation they have caused. If you want top-tier service or any sort of simple communication at all, this is definitely NOT the agency to go to."

"Muy buena atención"

"Betsy has been super helpful and responsive and kind during the process!"

"Excellent service.The agent really cares to get the best rate possible. This is the best insurrence experience i ever had. I do not even think to use any other agency."

"She is professional and informative of the information she provided. She saved me a significant amount of money switching insurance. This process went smoothly. Great job Paola Torres!"

"First I easily got my car insurance last year. Recently I wanted to get a quote for homeowners and Jessica never gave up on me-through many emails and texts. She was lovely, helpful and most professional! It seems that all of the people who work there are all amazing, helpful and patient. Angel and Ivan have been professional but also kind and all have made sure all my needs continue to be met! Thank you all."

"I just had the most fantastic interaction with Angelo. I called with what I thought was a difficult request but Angelo assured me that he could handle my concerns and didn't rush me in the process. He was attentive, patient, and thoroughly answered all of my questions! I can honestly say that this is a true example of stellar service."

"My wife and I had a great experience with Betsy Marino an agent with Vivian Suarez State Farm in West Palm Beach. Betsy made the transition from another carrier effortless. She was patient and explained all of our questions about our coverage and costs. I would highly recommend this agency and definitely Betsy Marino."

"It is a pleasure to have all my policies with this wonderfull agency and Ms.Paola my agent"

"Elis was great to work with. She explained everything to me. She also understood what I needed and make.the change to my policy. Highly appreciated..once again thank you Elis I wish i could give you 10 🌟"

"I want to share an excellent review of the service I experienced with Betsy Merino, insurance Account Representative at State Farm here in West Palm Beach Florida. She was extremely professional and spent an amazing amount of time in person with me describing the various services that were important to my needs. State Farm should be proud to have such a wonderful professional in their organization!"

"Excelente atención recibidas en las oficinas en dixe hwy"

"Jackie was great to work with. She understood what I needed and quickly made the change to my policy"

"Betsy Merino did an amazing job helping me with all my insurance needs!"

"Betsy was quick efficient and very good at communicating with me the vast options."

"Betsy was super helpful in getting my car insurance set up quickly!"

"I was a little crabby when I came in ,but Paola was very patient with me and took care of all my car and homeowners insurance needs.!"

"If you need a quote on insurance ask for Betsy she’s very professional and patience! Thank you!"

"I had an excellent experience working with Elis Hornung. She assisted me with renewing my quote and making several adjustments along the way, all with remarkable patience, professionalism, and understanding. Elis took the time to ensure every detail was addressed and that I felt completely confident with the outcome. Her customer service was exceptional — truly a pleasure to work with her."

"The experience was great and the service fantastic"

"Betsy was amazing and knowledgeable about everything. I will definitely be asking for her when I call 👍"

"I spoke to Elis on the phone and she was excellent and professional!"